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Van Technician

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ Manufacturing Manager + Director of Operations]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs the seats that actually build the vans — every Van Technician is one of those seats.

2. Seat on the Accountability Chart

SeatVan Technician
Reports ToManufacturing Manager
Direct ReportsNone
DepartmentOperations
Position LevelAssociate

3. Mission of the Seat

Build vans to the DM Vans quality standard on the pace the build plan calls for. Develop on the TRAIL path to higher bands.

4. The 5 Roles

  1. Build execution. Execute build work orders to spec, on quality, on pace.
  2. Quality self-check. Catch issues within your own work before they move to the next station.
  3. Cross-training + TRAIL. Develop across multiple systems on the TRAIL path.
  4. Shop safety + 5S. Own the work area. Safety first.
  5. Standup contribution. Surface blockers; offer fixes.

5. Scorecard / Measurables

MeasurableTargetFrequency
Build slot on-time completion (within own scope)≥ 95%weekly
QC defects originating in own work< 2 per vanweekly
Attendance≥ 97%monthly
TRAIL milestonesPer personal development planquarterly

6. GWC Profile

Get It: Understands what a quality DM Vans build looks like.

Want It: Energized by hands-on build work, problem-solving, and craft.

Capacity to Do It: Skilled across at least 2-3 systems; growing.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedSurfaces issues in standup. Asks questions when something doesn't look right.
Self-AwareKnows current TRAIL band and the work to get to the next one.
AmbitiousPushes toward higher TRAIL bands.
AuthenticSame on the floor as in personal life.
Not AssholesHelps teammates. Treats the customer's van like their own.

8. TRAIL Readiness Areas

  • Build slot ownership + daily standup
  • Hand-off quality gates between work centers
  • 5S workstation standards and shop safety

9. Experience & Qualifications

Hands-on build, automotive, RV, or construction experience preferred. Trainable mindset.

10. Compensation & Growth

[Confirm w/ President + Director of Operations + Manufacturing Manager] $25/hr start (L1 Entry $42K-$56K), TRAIL-gated progression to L2 Skilled ($48K-$64K, ~$25-$31/hr) (starting at $25/hr; TRAIL bands progress to ~$31/hr). Benefits per DM Vans plan. EOP allocation: 1 point.

11. Work Schedule & Location

On-site Rifle, M-F core shop hours.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Rifle, United States
Operations
Full-Time

Event Activations & PR Specialist

1 open position

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ Event Activations & PR Specialist + Director of S+M]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs a seat that owns events, activations, partnerships, and earned media — the channels where the brand compounds outside of paid acquisition.

2. Seat on the Accountability Chart

SeatEvent Activations & PR Specialist
Reports ToDirector of Sales + Marketing
Direct ReportsNone
DepartmentSales + Marketing
Position LevelAssociate

3. Mission of the Seat

Drive top-of-funnel awareness + qualified leads through events, partnerships, ambassador activations, and PR. Own DM Vans presence at the events that matter.

4. The 5 Roles

  1. Event calendar + execution. Owner gatherings, industry shows, sponsorships, retail activations.
  2. PR + earned media. Press pitches, story placements, journalist relationships.
  3. Ambassador + partnership coordination. Coordinate with Dave on ambassador relationships and partner activations.
  4. Sponsorship + partnership evaluation. Bring partnership opportunities to Ross + Dave with clear ROI framing.
  5. Event-to-pipeline tracking. Measure leads + deposits attributable to events; report quarterly.

5. Scorecard / Measurables

MeasurableTargetFrequency
Events activated per quarter≥ 3 (mix of owned + partner)quarterly
Earned media placements≥ 4 per quarterquarterly
Event-attributable leads≥ 100 per quarterquarterly
Event ROI (leads × CAC vs. event cost)Positive ROI on 75% of activationsquarterly

6. GWC Profile

Get It: [Confirm w/ Event Activations & PR Specialist + Director of S+M] Sees events as a measurable channel, not a brand-feel-good exercise.

Want It: [Confirm w/ Event Activations & PR Specialist + Director of S+M] Energized by the production work + the relationships.

Capacity to Do It: [Confirm w/ Event Activations & PR Specialist + Director of S+M] Comfortable with event logistics, PR outreach, and travel.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedPushes back when an event idea won't pay for itself.
Self-AwareOwns the channel — wins and misses.
AmbitiousPushes for bigger events as the brand compounds.
AuthenticReal DM Vans stories, not corporate sponsor speak.
Not AssholesGenerous with ambassadors and partners; protects the brand reputation.

8. TRAIL Readiness Areas

  • Event activations + PR storytelling
  • Brand voice + Writing System discipline
  • CRM hygiene & Odoo pipeline discipline

9. Experience & Qualifications

Events + PR experience preferred. Comfortable with travel. Network in adventure / lifestyle media a plus.

10. Compensation & Growth

[Confirm w/ President + Director of S+M] $50K-$68K range. Benefits per DM Vans plan. EOP allocation: 1 point.

11. Work Schedule & Location

On-site Rifle, M-F core hours. Significant travel (~25% of time) for events.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Remote
Leadership Team / Sales + Marketing
Full-Time

Inventory, Purchasing & Manufacturing Logistics Specialist

1 open position

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ Inventory Specialist + Director of Operations]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs a seat that owns parts on-hand, vendor purchasing, receiving accuracy, and the BOM-to-build-schedule alignment so the line doesn't stop for parts.

2. Seat on the Accountability Chart

SeatInventory, Purchasing & Manufacturing Logistics Specialist
Reports ToDirector of Operations
Direct ReportsNone
DepartmentOperations
Position LevelAssociate

3. Mission of the Seat

Keep parts available, vendor relationships strong, and the BOM execution clean. The line never stops because of a parts issue we could have anticipated.

4. The 5 Roles

  1. Purchasing + vendor management. PO discipline in Odoo, vendor relationships, lead time tracking.
  2. Inventory accuracy. Cycle counts, on-hand vs. system reconciliation, reorder rules.
  3. Receiving + put-away discipline. Incoming goods inspection, system updates, location accuracy.
  4. BOM consumption + variance. Track BOM consumption vs. plan; surface variances to Arran.
  5. Vendor cost + tariff watch. Surface cost changes + tariff impacts early.

5. Scorecard / Measurables

MeasurableTargetFrequency
Line stops due to parts< 1 per monthweekly
Inventory accuracy (cycle count vs. system)≥ 97%monthly
PO on-time receipt rate≥ 90%monthly
Vendor cost variance flagged100% of >5% changes flagged within 1 weekweekly

6. GWC Profile

Get It: Sees inventory + purchasing as one system. Knows when an upcoming build slot has a parts risk.

Want It: Energized by clean systems + supplier relationships.

Capacity to Do It: Comfortable in Odoo Inventory + Purchasing. Vendor communication skill.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedFlags parts risks early. Pushes vendors when lead times slip.
Self-AwareKnows what's buyer scope vs. Manufacturing Manager scope.
AmbitiousPushes inventory accuracy bar quarter over quarter.
AuthenticHonest about misses; doesn't spin.
Not AssholesRespectful with vendors and shop floor team.

8. TRAIL Readiness Areas

  • Vendor purchasing + receiving accuracy
  • Material handling, organization, and consumption tracking
  • BOM management & PLM in Odoo

9. Experience & Qualifications

Inventory + purchasing experience in manufacturing or distribution. Odoo or comparable ERP. Strong vendor communication.

10. Compensation & Growth

[Confirm w/ President + Director of Operations] $60K-$82K range. Benefits per DM Vans plan. EOP allocation: 1 point.

11. Work Schedule & Location

On-site Rifle, M-F core hours.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Rifle, United States
Leadership Team / Operations
Full-Time

Finance + Administration Lead (Director Track)

1 open position

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ Director of F+A]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs one Director-level seat that owns the entire Finance + Administration department — Finance, HR, IT, and all department contractors. This seat is Director-track — it earns full Director title by delivering trustworthy financials, lender-ready reporting, an HR and IT back office that doesn't slow the line, and clean contractor oversight.

2. Seat on the Accountability Chart

SeatFinance + Administration Lead (Director Track)
Reports ToPresident / Integrator
Direct ReportsHR Manager · IT Manager · Bookkeeping + Finance Operations Specialist · Finance Advisor (Contractor) · CPA (Contractor) · Legal Counsel (Contractor)
DepartmentFinance + Administration
Position LevelDirector (Director Track)

3. Mission of the Seat

Make DM Vans financials trustworthy at every level — daily AR/AP, weekly cash, monthly close, quarterly board reporting. Run Finance, HR, and IT as one Department on an EOS rhythm. Own the lender relationships, the chart of accounts, the contractor stack, and the back-office systems. Carry the Director-track development plan (scope + execution → Director title).

4. The 5 Roles

  1. Financial integrity. Accurate GL, clean reconciliations, on-time monthly close. Bookkeeping Specialist executes; this seat owns the standard.
  2. Cash + lender management. 13-week rolling forecast, TPB paydown discipline, Mitsubishi LOC management, lender communications.
  3. Department ownership — Finance, HR, IT. Run Finance + Admin as one EOS department covering Finance, HR, and IT. Weekly 1-on-1s with HR Manager + IT Manager + Bookkeeping + Finance Operations Specialist. Quarterly contractor scope reviews (CPA, Legal Counsel, Finance Advisor).
  4. Contractor stack ownership. Finance Advisor, CPA, and Legal Counsel all report into this seat. Engagement scope, deliverables, and renewal decisions live here.
  5. Back-office systems. Odoo Accounting, Gusto, banking, insurance, vendor management, contracts.

5. Scorecard / Measurables

MeasurableTargetFrequency
Monthly close on time≤ Business Day 5Monthly
13-week cash forecast accuracyActual within ±5% of forecastWeekly
TPB principal paydown$100K on the 5th of each monthMonthly
AR > 60 days< 2% of total ARWeekly
Lender reporting on time100%Monthly

6. GWC Profile

Get It: [Confirm w/ F+A Lead] Sees Finance, HR, IT, and the contractor stack as one interconnected back office. Knows when something's off in the numbers because the workflows tell you.

Want It: Energized by clean systems, accurate reporting, and being the seat the team trusts when the question is "can we afford this?"

Capacity to Do It: Carries the load of Director-track scope while building toward full Director title. Currently splits time across Finance, Accounting close, HR oversight, IT oversight, and contractor management.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedRaises the hard finance questions in L10 even when the answer is uncomfortable.
Self-AwareKnows the boundary between Finance + Admin Lead and Director of Finance — owns the development gap honestly.
AmbitiousDriving the Director-track plan, owns the gap analysis quarterly.
AuthenticSays what the numbers say, not what people want to hear.
Not AssholesCoaches the Bookkeeping Specialist and contractors with patience. Holds standards without bullying.

8. TRAIL Readiness Areas

  • Odoo Accounting workflows (AR, AP, journals, reconciliation)
  • Month-end close + GAAP-correct reporting
  • Cash flow forecasting + 13-week rolling forecast
  • Lender communications + bank reporting
  • Gusto payroll + benefits administration
  • EOS rhythm — L10s, IDS, Rocks, Scorecards
  • Insurance + compliance tracking

9. Experience & Qualifications

Bachelor's or higher in Finance, Accounting, or Business. 5+ years of progressive finance/accounting experience plus exposure to HR + IT department oversight. Comfortable across AR/AP, close, FP&A, and lender relationships. Odoo or comparable ERP experience strongly preferred.

10. Compensation & Growth

[Confirm w/ President] Base $95K-$140K Director band per MY27 framework (L6 Dept Head). Bonus structure tied to scorecard targets. Benefits per DM Vans 2026 benefit plan. EOP allocation: 4 points (L6 Dept Head per MY27 framework).

11. Work Schedule & Location

On-site in Rifle, CO. M-F core hours with month-end close + bank reporting flexibility.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Rifle, United States
Leadership Team / Finance + Administration
Full-Time

Customer Experience Technician

1 open position

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ CX Technician + Director of CX + Product]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs a seat dedicated to service-bay work — warranty repairs, service appointments, post-delivery support installations.

2. Seat on the Accountability Chart

SeatCustomer Experience Technician
Reports ToDirector of Customer Experience + Product
Direct ReportsNone
DepartmentCustomer Experience + Product
Position LevelAssociate

3. Mission of the Seat

Be the technician customers meet when something needs service. Resolve issues quickly + cleanly. Feed patterns back to product (Dylan + Juanca).

4. The 5 Roles

  1. Service bay execution. Run service appointments, warranty repairs, upgrade installations.
  2. Customer-facing technical communication. Walk customers through what was fixed + why.
  3. Warranty triage at the bay. Decide warranty vs. service vs. customer-pay; escalate cleanly.
  4. Pattern feedback. Flag recurring issues to Juanca + Dylan for product-level fixes.
  5. Bay cleanliness + safety. 5S + safety in the service bay.

5. Scorecard / Measurables

MeasurableTargetFrequency
Service appointments completed per week≥ 3weekly
Customer satisfaction post-service≥ 90%monthly
Warranty resolution time< 5 business days from intakeweekly

6. GWC Profile

Get It: Understands both the build process and the service-bay context.

Want It: Energized by problem-solving + customer interaction.

Capacity to Do It: Build-side technician experience + customer-facing comfort.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedFlags product-level patterns to leadership.
Self-AwareKnows service bay scope vs. product design scope.
AmbitiousDrives faster resolution times.
AuthenticReal with customers — doesn't spin.
Not AssholesGenerous with stressed customers.

8. TRAIL Readiness Areas

  • Service bay scheduling + technician dispatch
  • Customer escalation + service recovery
  • Warranty triage + cost containment
  • New Van Day orientation + customer education

9. Experience & Qualifications

Build-side or service-bay technician experience. Strong customer-facing skills.

10. Compensation & Growth

[Confirm w/ President + Director of CX + Product] $50K-$68K per MY27 framework (L3 Specialist) range. Benefits per DM Vans plan. EOP allocation: 1 point.

11. Work Schedule & Location

On-site Rifle, M-F core hours. Occasional Saturday for customer service.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Rifle, United States
Leadership Team / Customer Experience + Product
Full-Time

Customer Experience Coordinator

1 open position

v1.2-draft — Generated 2026-05-18 from the v1.2 template + memory. Sections marked "[Confirm w/ CX Coordinator + Director of CX + Product]" are Claude-drafted; owner approves final wording.

About DM Vans

Since 2018, we've hand-built more than 750 camper vans at our workshop in Rifle, CO. We're not just an RV company — we're vanlifers who build vans. Most of us have lived this life. Many still do. Every system in our vans exists because one of us once said "never again."

Our mission is to build an inclusive community of explorers, inviting everyone to express their authentic identity on the open road. That community starts with our team — the people who design, build, sell, support, and keep the place running. The vans are how we get there. The community is the point.

We run on EOS — Entrepreneurial Operating System. Scorecards, Rocks, L10s, People Analyzer, and TRAIL development conversations are how we operate every week. This JD reflects that.

1. Why This Seat Exists

DM Vans needs a seat that owns the day-to-day customer-facing coordination — New Van Day scheduling, service appointments, customer communication.

2. Seat on the Accountability Chart

SeatCustomer Experience Coordinator
Reports ToDirector of Customer Experience + Product
Direct ReportsNone
DepartmentCustomer Experience + Product
Position LevelAssociate

3. Mission of the Seat

Be the customer's primary contact post-deposit. Coordinate New Van Day, schedule service, route customer questions, and protect the customer experience.

4. The 5 Roles

  1. New Van Day scheduling. Coordinate NVD logistics, travel, prep, and confirmation.
  2. Customer communication. Primary contact for post-deposit through delivery + post-delivery.
  3. Service appointment coordination. Schedule customers into the service bay with Ricky / Dylan.
  4. Helpdesk ticket triage. Triage incoming tickets in Odoo Helpdesk.
  5. Customer story curation. Capture story-worthy customer experiences and feed to Marketing.

5. Scorecard / Measurables

MeasurableTargetFrequency
NVD on-time scheduling≥ 95%weekly
Customer response time< 1 business daydaily
Helpdesk ticket triage time< 1 business daydaily

6. GWC Profile

Get It: Understands the customer experience from deposit through long-term relationship.

Want It: Energized by customer-facing coordination + organization.

Capacity to Do It: Strong communication + organizational skills. Comfortable in Odoo Helpdesk + CRM.

7. Core Values Lived Out

Core ValueWhat it looks like in this seat
Assertive + Open-MindedPushes back to Sales when handoff documentation is incomplete.
Self-AwareKnows CX Coordinator scope vs. CX Manager scope.
AmbitiousDrives NVD experience up year over year.
AuthenticSame Blair to customers as to the team.
Not AssholesGenerous with frustrated customers; calm under pressure.

8. TRAIL Readiness Areas

  • New Van Day orientation + customer education
  • Customer escalation + service recovery
  • CRM hygiene & Odoo pipeline discipline

9. Experience & Qualifications

Customer-facing coordination experience (CX, hospitality, premium retail).

10. Compensation & Growth

[Confirm w/ President + Director of CX + Product] $50K-$68K range per MY27 framework (L3 Specialist). Benefits per DM Vans plan. EOP allocation: 1 point.

11. Work Schedule & Location

On-site Rifle, M-F.

12. Equal Opportunity & At-Will Notice

DM Vans is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other protected class. Employment is at-will and may be terminated by either party at any time, with or without cause or notice. Only a written agreement signed by the President can modify this at-will relationship.

Rifle, United States
Leadership Team / Customer Experience + Product
Full-Time